Objectively evaluates and interprets data and information from various perspectives to assess veracity. Uses rational or impartial methods to assess outcomes or solutions value. Ÿ

• Seeks meaning of the data beyond face value Ÿ
• Exhibits the ability to isolate the problem from its context Ÿ
• Demonstrates willingness to modify a point of view based on reason and logic

Demonstrates a high degree of self-awareness. Is perceptive of how own style, behaviors, emotions and reactions may be received by others. Ÿ

• Is genuine in working with others Ÿ
• Has a personal style that is effective in dealing with others and leaves a positive impression Ÿ
• Recognizes and appropriately adheres to social customs and norms

Demonstrates desire and ability to continuously learn and improve own skills, knowledge and expertise. Shares knowledge and experience with others to help them learn.

• Seeks feedback regularly Ÿ
• Stays current in own field of expertise Ÿ
• Uses a variety of development approaches for self and others

Maintains focus, optimism and sense of purpose even in the face of adversity. Improves likelihood of future success through learning from past failures and disappointments.

• Keeps disappointments, setbacks and failures in perspective
• Sustains high productivity and performance in face of challenges
• Stays positive and maintains confidence in future

Accepts accountability for results and continually improving performance. Looks for ways to add value beyond base requirements and improve services or outcomes. Ÿ

• Demonstrates commitment to do whatever it takes to achieve business goals and performance objectives Ÿ
• Demonstrates a sense of urgency in achieving results Ÿ Proactively identifies needs and finds ways to solve problems without being prompted

Solves complex problems through a methodical and logical approach. Demonstrates expertise in collecting data, conducting analyses and organizing data into useful information. Ÿ

• Dissects complex information into series of analyzable parts Ÿ
• Studies relation of parts to each other and the whole Ÿ
• Goes beyond data gathering and analysis to create useful information and recommendations

Thoroughly reviews work product to ensure accuracy and consistency. Demonstrates ability to identify gaps in data, logic, or facts in analyses or proposed plans.

• Takes ownership for accuracy in own work Ÿ
• Asks insightful questions to uncover potential issues or unsupported assumptions Ÿ
• Exhibits patience to review and understand information at granular level

Demonstrates willingness to defend a point of view in the face of adversity or differing opinions. Does not compromise on core values or principles.

• Willing to take a stand and accept appropriate risk Ÿ
• Addresses people issues quickly Ÿ
• Communicates directly and tactfully